Trust & Safety

Kova is designed around local reputation, clear listings, and direct coordination. We help collectors find each other; buyers and vendors handle payment on their terms.

Local-first discoveryClear reservation flowDirect payment by agreement

How local trust works

Hawaii-only seller context, shop pages, and preferred meetup methods.
Reservation records and in-platform messages so both sides know what was requested.
Clear photos, condition notes, and vendor profiles before anyone agrees to pay.

What to do if something goes wrong

Contact support as soon as possible with your listing, reservation code, screenshots, and timeline details. KovaCards can review platform records, but off-app payment remains between buyer and vendor.

Contact support FAQ